Thank you for shopping at (referred to as “the Website”). We want to ensure your complete satisfaction with our products. Please read our Refund and Returns Policy carefully.

1. Refunds
We offer a 14-day refund policy for our products. If you are not satisfied with your purchase, please contact us within 14 days of receiving the product to request a refund. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Returns
If you need to return a product for any reason, please contact us within 14 days of receiving the item. We will provide you with instructions on how to return the product. Please note that the return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Exchanges
We do not currently offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined above and then place a new order for the desired item.

4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or provide a refund, including the return shipping costs.

5. Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 14 business days.

6. Non-Refundable Items
Certain items are not eligible for a refund, including but not limited to:
– Items that have been used or damaged by the customer.
– Gift cards or promotional items.

7. Customer Support
If you have any questions or need further assistance regarding our refund and returns policy, please contact our customer support team at [email protected].

Please note that this Refund and Returns Policy applies only to purchases made directly through the Website. If you have purchased our products from a third-party retailer, please refer to their refund and returns policy.

Effective Date: 13/06/2023

T.V Solutions International FZE
Al Shmookh Business Center, One UAQ, UAQ Free Trade Zone, Umm Al Quwain, U.A.E.
[email protected]